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Melissa was awesome. This was our third car in 2 months and each time we've worked with Melissa. Excellent is the only word to describe the experience. Will be back for sure!
Simcoe Volkswagen and the service center provides service and care above and beyond. They follow all the necessary steps to satisfy their customers and gives an outstanding performance and customer service. I went to Simcoe Volkswagen to test drive the 2019 Jetta Volkswagen and the Sales head Brett was really awesome. He is hardworking did his best to give out the maximum information regarding all the products and services at the dealership. After getting my Volkswagen, i became more attached with Simcoe Volkswagen and would take my car for service regularly. Heather from service center is really informative and answers all my questions with great patience and provides an excellent customer service. Heather went above and beyond in helping me get maximum service from Simcoe Volkswagen in all my visits especially the recent visit. The service team at Volkswagen is highly professional and i would recommend it to all my friends as they did a 10 on 10 service. Special thanks to Erin, the service manager in helping me guide through all the service programs. May this feedback be helpful to make your service the no 1. All the best and thanks to Simcoe Volkswagen Family.
My experience leasing my vehicle through the dealership was AAA+. I met with the team in December and spoke numbers. I had ask the team to follow up with me in January when I was prepared to buy. They did and seamlessly provided the service I expected and beyond. Throughout the process, Shawn, Marty, Emily, and Melissa all helped me the process, explaining , answering questions, and revising my order as needed. Truthfully, the service from the first call, to being greeted by the front end staff to sales and everything in between was great! I would recommend anyone looking to purchase or lease a vehicle to see these guys!